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The topics covered are as follows: 1 Getting Started ? Icebreaker ? Ground rules ? The parking lot ? Workshop objectives ? Action plans and evaluation forms 2 An Introduction to Conflict Resolution ? What is Conflict? ? What is Conflict Resolution? ? Understanding the Conflict Resolution Process 3 Conflict Resolution with the Thomas-Kilmann Instrument ? Collaborating ? Competing ? Compromising ? Accommodating ? Avoiding 4 Creating an Effective Atmosphere ? Neutralizing Emotions ? Setting Ground Rules ? Choosing the Time and Place 5 Creating Mutual Understanding ? What Do I Want? ? What Do They Want? ? What Do We Want? 6 Focusing on Individual Needs Using ? Finding Common Ground ? Building Positive Energy and Goodwill ? Strengthening Your Partnership 7 Getting to the Root Cause ? Examining Root Causes ? Creating a Cause and Effect Diagram ? The Importance of Forgiveness ? Identifying the Benefits of Resolution 8 Generating Options ? Generate, Don't Evaluate ? Creating Mutual Gain Options and Multiple Option Solutions ? Digging Deeper into Your Options 9 Building a Solution ? Creating Criteria ? Creating a Shortlist ? Choosing a Solutions ? Building a Plan 10 The Short Version of the Process ? Evaluating the Situation ? Choosing Your Steps ? Creating an Action Plan ? Using Individual Process Steps 11 Additional Tools ? Stress and Anger Management Techniques ? The Agreement Frame ? Asking Open Questions 12 Wrapping Up ? Words from the Wise ? Review of Parking Lot ? Lessons Learned ? Completion of Action Plans and Evaluations

The topics covered are as follows: 1 Getting Started ? Icebreaker ? Ground rules ? The parking lot ? Workshop objectives ? Action plans and evaluation forms 2 An Introduction to Conflict Resolution ? What is Conflict? ? What is Conflict Resolution? ? Understanding the Conflict Resolution Process 3 Conflict Resolution with the Thomas-Kilmann Instrument ? Collaborating ? Competing ? Compromising ?...

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