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Objectives: Session 1 Establish where staff 'may feel' vulnerable in their working environment Health & Safety Executives definition of ?work related violence? Session 2 Identify if a person is likely to become agitated or violent by ?reading? body language Understand the importance of effective communication skills and body language to diffuse confrontation Appreciate the importance of distance when dealing with potentially violent situations Session 3 Understand what is meant by ?fight or flight? Understand various methods of communication and safe strategies to diffuse confrontational behaviour Session 4 Have an understanding of how we can protect ourselves within the Law Understand why we have to fully justify our actions if 'any level' of force is used upon another Session 5 (Basic breakaway skills) Demonstrate ?correct stance? Demonstrate how to breakaway from wrist locks Demonstrate how to breakaway from various hair or clothing grabs Demonstrate how to breakaway from strangle holds Demonstrate basic blocking techniques Session 6 (Skills practice) Application and demonstration of knowledge gained in a ?safe learning environment? Session 7 Appreciate the need for incident reports to reduce risks Complete concise and effective incident reports in line with legal requirements Session 8 (Action Planning & Evaluation)

Objectives: Session 1 Establish where staff 'may feel' vulnerable in their working environment Health & Safety Executives definition of ?work related violence? Session 2 Identify if a person is likely to become agitated or violent by ?reading? body language Understand the importance of effective communication skills and body language to diffuse confrontation Appreciate the importance of distance...

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