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Conflict is part of many people?s work environment - whether it is with angry clients or tricky staff. This one-day course will help people to manage potentially difficult situations with calm, care and confidence. What are the benefits of attending the course? This course will help participants to: Handle conflict confidently and calmly Deal with conflict early before it escalates Select appropriate skills to handle conflict Manage emotional behaviour rather than emotional people! Work safely - alone Save time - conflict holds back productivity What does the course cover? What causes conflict? Internal and external conflict Assessing our preferred way of dealing with conflict Strategies for dealing with conflict Communication skills to enhance how we deal with conflict The role of body language Techniques to remain calm Skills practice in a supportive environment, using real-life scenarios Action planning

Conflict is part of many people?s work environment - whether it is with angry clients or tricky staff. This one-day course will help people to manage potentially difficult situations with calm, care and confidence. What are the benefits of attending the course? This course will help participants to: Handle conflict confidently and calmly Deal with conflict early before it escalates Select...

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