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One day Conflict management & customer service combined who is the course for ? Anyone What are the entry requirments? There are none however basic levels of english literacy and numeracy are assumed. What does the course involve? Communication and Conflict Management Communication & customer service Skills Self Awareness Avoiding Conflict Effective Communication and Customer Service skills Recognising High Risk Conflict Resolving Conflict Learning from Conflict Scenario based learning

One day Conflict management & customer service combined who is the course for ? Anyone What are the entry requirments? There are none however basic levels of english literacy and numeracy are assumed. What does the course involve? Communication and Conflict Management Communication & customer service Skills Self Awareness Avoiding Conflict Effective Communication and Customer Service skills...

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