Loader
Course Image

Course Description

The topics covered are as follows: 1 Getting Started ? Icebreaker ? Ground rules ? The parking lot ? Workshop objectives ? Action plans and evaluation forms 2 The Big Picture ? What is Communication? ? How Do We Communicate? 3 Basic Verbal Communication Skills ? Varying the Pitch of Your Voice ? Using Tone to Your Advantage ? Monitoring Your Speed 4 Advanced Verbal Communication Skills ? Speaking Like a STAR 5 Non-Verbal Communication Skills ? Body Language ? The Meaning of Gestures 6 More on Listening ? A Word from President Roosevelt ? Being an Active Listener ? The Signals You Send to Others 7 Asking Good Questions ? Open Questions ? Closed Questions ? Probing Questions 8 Using Appreciative Inquiry ? The Four Stages ? The Purpose of AI ? Examples and Case Studies 9 Bringing People to Your Side Body Language ? A Dash of Emotion ? Plenty of Facts ? Bringing it All Together 10 Making Small Talk ? Level One: General Topics ? Level Two: Sharing Your Ideas and Thoughts ? Level Three: Sharing Your Experiences 11 Overcoming Common Barriers ? Language Differences ? Cultural Differences ? Different Place, Same Time 12 Wrapping Up ? Words from the Wise ? Review of Parking Lot ? Lessons Learned ? Completion of Action Plans and Evaluations

The topics covered are as follows: 1 Getting Started ? Icebreaker ? Ground rules ? The parking lot ? Workshop objectives ? Action plans and evaluation forms 2 The Big Picture ? What is Communication? ? How Do We Communicate? 3 Basic Verbal Communication Skills ? Varying the Pitch of Your Voice ? Using Tone to Your Advantage ? Monitoring Your Speed 4 Advanced Verbal Communication Skills ? Speaking...

Read More

Related Courses