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Communication skills for manager s are vital and most managers recognise that communication skills are essential in business. Managers need to be able to communicate, build relationships and work with individuals at all levels and their behaviour and interpersonal skills can affect others both positively and negatively; consequently, this is a major element of good management. This communication skills for managers training course enables delegates to enhance their personal and team productivity by improving their working relationships. The programme will allow delegates to develop a greater awareness of the affect their behaviour has on others and increase their options when dealing with difficult staff, conflict or work-related problems. Course Objectives Acknowledge your personal behavioural style and its affect on the performance of you, your team and colleagues. Use an enhanced understanding of the dynamics at work within a team and contribute in a more productive manner as a team leader. Communicate and negotiate in a more persuasive and compelling style. Adopt an appropriate style of interpersonal behaviour for the variety of interactions you complete during a working day. Enhance the performance and motivation of your team and individual team members through improved managerial communication skills. Develop a range of responses to deal successfully with difficult people and conflict whilst maintaining effective working relationships. Course Designed For Managers, team leaders and supervisors who need to communicate effectively with others and are looking for performance improvements on both an individual and team basis. Course Duration One Day Maximum Number of Delegates Eight In-House Delivery Option Available Yes Course Description Increasing Self-awareness An examination of different behaviour styles Learning to view people as the key to your success The affect of our behaviour on the performance of others The psychology of human interaction Understanding and capitalising upon human motivation The importance of acknowledging and respecting the feelings and rights of others Interpersonal Communication The importance of effective interpersonal communication The barriers to communication - physical barriers, mental preconceptions, etc. Enhancing your listening and questioning technique Avoiding ambiguity and misunderstandings - sending the correct messages Non-verbal communication - positive body language Communicating - one-to-one, informally and at meetings Using your skills to negotiate with others Effective Team Building The dynamics of successful team interaction Forging a positive, co-operative team from a group of individuals Team roles and their influence on teamwork Building a strong team spirit Exploiting the strengths of team members for the good of the team The theories of leadership Working with Others Power relationships within the team/department Gaining influence - getting colleagues to want to work with you Assuming a confident and persuasive approach to your dealings with others Contributing to the team decision-making process Creative decision making - utilising other team members Handling Difficult Situations Dealing with conflict - amongst colleagues, with supervisors and clients Maintaining discipline Respecting the rights, feelings and dignity of others Minimising conflict - turning potentially negative situations into positive ones Communicating difficult/personal news Practical Sessions Throughout this course there will be a number of practical exercises carried out which will enable delegates to put into practice much of the theory covered.

Communication skills for manager s are vital and most managers recognise that communication skills are essential in business. Managers need to be able to communicate, build relationships and work with individuals at all levels and their behaviour and interpersonal skills can affect others both positively and negatively; consequently, this is a major element of good management. This communication...

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