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Course Description

Communication skills are one of the most important skills in the modern workplace. Communication skills help us to interact more effectively with colleagues at all levels of the organisation, this requires a complex mix of skill and style and an ability to adapt to different personality types. To establish and promote a particular view or idea, or to communicate an unpopular message, requires confidence and empathy. To consistently achieve successful outcomes, it is necessary to have an in-depth understanding of what really happens during the process of communication. This communication skills training course introduces delegates to the fundamental dynamics of high impact communication. Course Objectives Appreciate the importance of high impact communication in a variety of situations. Create the appropriate environment for delivery of excellent face-to-face communication. Deliver your message with confidence. Construct and refine your messages to ensure you are understood and receive a positive response. Develop a range of communication skills to ensure you receive appropriate attention. Refine your ability to elicit a high quality response from your audience. Gain the confidence of others. Convert communication into action. Course Designed For Individuals who need to create a lasting and distinctive impact on the people with whom they interact Course Duration One Day Maximum Number of Delegates Eight In-House Delivery Option Available Yes Course Description What is High Impact Communication? Understanding what communication is Discovering your own communication style - personal audit How to communicate and get noticed How to impact at all levels within the organisation Developing the Appropriate Environment Scene setting - preparing the ground Putting people at ease - techniques to establish rapport Opening remarks and 'ice-breakers' Being aware of and removing communication barriers Developing Face-to-face Confidence Using your body language for impact Using all your senses Overcoming personal concerns and fears Handling objections Building High Impact Messages The power of positive language Using past, present and future to build your message Structuring skills Using metaphor Questioning skills Gaining the Confidence of Others Listening Skills Encouraging and responding to positive and negative feedback Dealing constructively with negative or unresponsive individuals Understanding the other person's position From Impact to Actions Creating positive outcomes Not losing sight of the desired result Negotiating the first steps of your success Continual reinforcement of the message Personal Development Formulating an action plan

Communication skills are one of the most important skills in the modern workplace. Communication skills help us to interact more effectively with colleagues at all levels of the organisation, this requires a complex mix of skill and style and an ability to adapt to different personality types. To establish and promote a particular view or idea, or to communicate an unpopular message, requires...

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