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Communication Skills Objectives ? Demonstrate good questioning techniques ? Explain the barriers to listening ? Show appropriate body language when listening and questioning ? Recognise different communication styles ? Apply different communication styles to different situations ? Explain the difference between effective and ineffective communications Course Outline Questioning Techniques Listening Techniques Non - verbal communication Applying techniques to a group situation and in a one to one situation Duration 1 day

Communication Skills Objectives ? Demonstrate good questioning techniques ? Explain the barriers to listening ? Show appropriate body language when listening and questioning ? Recognise different communication styles ? Apply different communication styles to different situations ? Explain the difference between effective and ineffective communications Course Outline Questioning Techniques...

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