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Course Contents With clients Verbal/non-verbal communication Communication difficulties With colleagues/relatives/other agencies Written information Verbal communication Importance of confidentiality Official visits & inspections Advocates Disposal of confidential material Which organisations would benefit from this course? Any organisation providing care service to older people: Services registered with the Commission for Social Care Inspection Frail elderly services Who should attend? All staff working in direct contact with service users, and their line managers Course Duration: 3.5 hours Delivery methods: Presentation, group discussion, exercises This course provides the underpinning knowledge required for: TOPSS Induction Standards 1.4 NVQ Level 2/3 Unit CU5 Elements1/2 Trainer: Sheila Robins

Course Contents With clients Verbal/non-verbal communication Communication difficulties With colleagues/relatives/other agencies Written information Verbal communication Importance of confidentiality Official visits & inspections Advocates Disposal of confidential material Which organisations would benefit from this course? Any organisation providing care service to older people: ...

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