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Designed for those who work with older people, this course covers the Skills for Care induction standards relating to communication. This course covers Know what motivates people to communicate Barriers to communication Understanding verbal and non-verbal communication How to listen effectively Using touch and know when touch is not appropriate Record information that is concise and relevant Confidentiality

Designed for those who work with older people, this course covers the Skills for Care induction standards relating to communication. This course covers Know what motivates people to communicate Barriers to communication Understanding verbal and non-verbal communication How to listen effectively Using touch and know when touch is not appropriate Record information that is concise and relevant...

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