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Course Description

This is an important progranmme aimed at helping newcomers to the UK office environment to communicate effectively at work. It comprises three key lessons: Lesson One: Sentence structure, subject and verb agreement, correct rules for the use of punctuation, common errors, including use of the apostrophe. Lesson Two: Communicating effectively on the telephone, procedures for taking and receiving messages, dealing with difficult telephone calls, interpreting body language, appropriate dress code, procedures when receiving visitors, different methods of remote conferencing Lesson Three: Writing effective emails, advantages and disadvantages of email, netiquette and email principles, setting out a business email You can study at your own pace at times to suit you, so it couldn't be easier to fit your studies round your other commitments. We are open from 09:00-20:00 Monday to Thursday, 09:00-16:30 Friday and 10:00-16:00 on Saturdays. Our friendly, supportive tutors are always there to help you if you get stuck and our training centre is the ideal environment for study. You are welcome to visit us in either Notting Hill or High Holborn to sample this course for free!

This is an important progranmme aimed at helping newcomers to the UK office environment to communicate effectively at work. It comprises three key lessons: Lesson One: Sentence structure, subject and verb agreement, correct rules for the use of punctuation, common errors, including use of the apostrophe. Lesson Two: Communicating effectively on the telephone, procedures for taking and receiving...

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