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Syllabus: Motivating communication Communication techniques Verbal communication Non-verbal communication Behavioural communication Communicating responsibly Supporting needs, wishes and preferences Confidentiality Sharing information appropriately Gossip Barriers Blocks Questioning techniques Open questions Closed questions Prompting and probing Silence as a communication tool Listening Active listening Reflective listening Empathy Eye contact Facial expressions Gestures Body language Physical contact, touch Personal space Dealing with misunderstandings Syndromes, conditions and communication Hearing problems Sight problems Communication aids Introduction to communication theories such as Johari Window and Transactional Analysis How is the course delivered? Delivered in house this comprehensive course is delivered using DVD's, handouts, teaching and discussion. Assessment. Each trainee is handed out a list of questions, (usually 15) at the beginning of the course, these questions are to be answered as we proceed throughout the course and handed in a the end. They are marked and certificates will be sent to you in the post. Assessment is vital but informal, and nothing to worry about.

Syllabus: Motivating communication Communication techniques Verbal communication Non-verbal communication Behavioural communication Communicating responsibly Supporting needs, wishes and preferences Confidentiality Sharing information appropriately Gossip Barriers Blocks Questioning techniques Open questions Closed questions Prompting and probing Silence as a communication tool Listening Active...

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