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Course Description: The ability to influence others, build relationships, manage conflict and communicate your thoughts effectively are vital skills in today?s working environment. ? This course uses a combination of case studies and practical exercises to help you develop the key skills required to communicate your thoughts and views effectively at work. Prerequisites: This course includes the following modules: The ability to influence others, build relationships, manage conflict and communicate your thoughts effectively are vital skills in today?s working environment. ? This course uses a combination of case studies and practical exercises to help you develop the key skills required to communicate your thoughts and views effectively at work. The principles of effective communication The difference between passive, aggressive and assertive behaviour Why assertive behaviour is vital for communication to be effective Being assertive and influencing others We will work through a case study which will cover: Changing the way you interact with work colleagues Maximising your influence Stating your views Explaining your reasoning Giving incentives Establishing expectations Using open questions Building common ground Rights, responsibilities and a positive frame of mind Understanding your rights and responsibilities Influencing outcomes by changing your internal frame of mind Providing feedback How to give constructive feedback Getting more from people you work with Changing the way you are managed Positive means productive Avoiding unneccesary confrontation Communicating with difficult people Dealing with aggressive or difficult people Developing strategies and techniques for communicating and dealing effectively with difficult situations

Course Description: The ability to influence others, build relationships, manage conflict and communicate your thoughts effectively are vital skills in today?s working environment. ? This course uses a combination of case studies and practical exercises to help you develop the key skills required to communicate your thoughts and views effectively at work. Prerequisites: This course includes the...

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