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Communicating effectively at work Key course information Dates 07/01/10 - 25/03/10 Day(s) Thu Duration 12 weeks Time 19:40 - 21:40 Fees Full fee: ?133 Senior fee: ?133 Concession: ?39 Venue EC Course code DB008* Availability This date is full THIS DATE IS FULL ? Check more dates Course outline What is the course about? To improve spoken communication and interpersonal skills in the work place. To build confidence and to develop personal effectiveness when speaking in public. What topics will we cover? Developing the skills of rapport through body language and voice. Speaking up for yourself; presenting yourself with confidence. Developing a presence as a communicator; engaging your listeners. Influencing; building trust; overcoming objections. Sensitive listening. Responding to criticism. Meeting skills. By the end of this course you should be able to: Build a positive relationship through rapport. Be aware of how body language enhances self-presentation. Develop vocal energy. Speak up for yourself with confidence. Recognise barriers to communication; listen sensitively. Handle negative criticism about performance. Put your point across effectively at a meeting. What level is the course and do I need any particular skills? Students whose first language is not English need to be fully competent in speaking and listening, reading and writing in English. In order to get the most from the course you will be able to: ? Speak English fluently. ? Communicate in group situations. ? Give and receive constructive feedback. ? Read and respond to a range of texts. ? Take course notes for your own use. How will I be taught, and will there be any work outside the class? The course will comprise talks, discussion, simulations, role play and observation, with opportunity for group feedback and evaluation. Are there any other costs? Is there anything I need to bring? All materials are provided. Do I need to have an interview before I can enrol? Yes. Before you can enrol on this course, you need to have an advisory interview with the relevant department. Without this the enrolment team will be unable to process your enrolment. Please contact the department to arrange your interview, or to find out about drop-in sessions. What feedback will I get? You will receive regular feedback from your tutor throughout the course, as and when appropriate. At the end of the course you and your tutor are asked to assess the progress you have made. There will be regular ongoing feedback from the tutor. Students will have the opportunity to discuss their progress individually. How will I be able to give my views on the course? Please complete the evaluation form at the end of your course. These are monitored and help us to continually improve our courses. How do I find out if I can get some support for my learning? You may be interested in: education and careers advice; financial and childcare support; disability support; support for Deaf and hearing-impaired students; dyslexia support; study support; counselling, and library services (supported learning centre). When I've finished, what course can I do next? Public Speaking, Persuasive Speaking, Presenting Yourself Successfully. General information and advice on courses at City Lit is available from the Information and Advice Shop, open Monday to Friday 12:00 - 19:00 during term time, and Monday to Friday 12:00 - 17:00 out of term time. See the course guide for term dates and further details. Drop-in advice During term-time: Monday & Wednesday 12.30 - 13.30 and 17.30 - 18.30 Thursday 17.30 - 18.30 Non term-time Tuesday 12.30 - 13.30 Wednesday 17.30 - 18.30 Select another date / day / time Dates : Day(s) : Time : Duration : Fees : Snr : Conc : Code : Availability 07/01/10 to 25/03/10 Thu 19:40 - 21:40 12 weeks ?133 ?133 ?39 DB008 Full 22/04/10 to 24/06/10 Thu 19:40 - 21:40 10 weeks ?110 ?110 ?32 DB009 Available 17/09/09 to 03/12/09 Thu 19:40 - 21:40 12 weeks ?133 ?133 ?39 DB007 Finished

Communicating effectively at work Key course information Dates 07/01/10 - 25/03/10 Day(s) Thu Duration 12 weeks Time 19:40 - 21:40 Fees Full fee: ?133 Senior fee: ?133 Concession: ?39 Venue EC Course code DB008* Availability This date is full THIS DATE IS FULL ? Check more dates Course outline What is the course about? To improve spoken communication and interpersonal skills in the work place. To...

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