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Course Description: Being able to communicate well will enhance every aspect of your job and personal life. People will understand you and respond more positively to you. You will encounter less resistance and frustration with your ideas. Being able to express yourself clearly and in the correct way will change the way you are seen and if research is anything to go by: will do more for your promotion prospects than any technical skill you could learn. ? This course teaches you the fundamentals of communicating. Understanding what your message is, choosing the medium, deciding on the results you want, choosing the right words and delivering them with impact whether that be in a presentation, meeting, report, email or phone conversation. Prerequisites: This course is suitable for anyone who needs to communicate to others in a more productive way. This course will also hone the skills of those who are experienced in communicating in an office environment. This course includes the following modules: Being able to communicate well will enhance every aspect of your job and personal life. People will understand you and respond more positively to you. You will encounter less resistance and frustration with your ideas. Being able to express yourself clearly and in the correct way will change the way you are seen and if research is anything to go by: will do more for your promotion prospects than any technical skill you could learn. ? This course teaches you the fundamentals of communicating. Understanding what your message is, choosing the medium, deciding on the results you want, choosing the right words and delivering them with impact whether that be in a presentation, meeting, report, email or phone conversation. Course Topics Introduction & Welcome Challenge Your Assumptions Assert Yourself Gather & Structure Your Information Convey Your Ideas: In Writing Body Language Vocal Techniques Convey Your Ideas: Meetings Convey Your Ideas: Presentations By the end of the course, delegates wil be able to Recognise what the key elements of communication are Recognise the mistakes that stop them being understood Understand what others want from them Develop their writing skills ? for both documents and emails Develop their speaking skills ? for meetings and phone call Build confidence in gathering ideas and presenting them Interact with other people with different communication styles and learn how to give an receive feedback in a positive way

Course Description: Being able to communicate well will enhance every aspect of your job and personal life. People will understand you and respond more positively to you. You will encounter less resistance and frustration with your ideas. Being able to express yourself clearly and in the correct way will change the way you are seen and if research is anything to go by: will do more for your...

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