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CIEH Level 2 Conflict Resolution & Personal Safety

Crown Training Academy

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Course Description

CIEH Level 2 Conflict Resolution & Personal Safety Course Aim The aim of this course is to provide students with training in conflict management in order to help reduce potential workplace violence. Objectives By the end of this course, students will be able to: Explain the role of Conflict Management in the Workplace Define the Law regarding Conflict Management Examine and Discuss the various types of Body Language Demonstrate dealing with Confrontational Situations Discuss the need for Personal Safety at Work Demonstrate a Conflict Management Risk Assessment Discuss the role of Break Away Techniques Examine Work Place Design features suitable for staff safety Discuss and Evaluate the role ?Talk Down? Course Length 6 Hours (Excluding Breaks) Course Syllabus Conflict Management in the Workplace, Violence at Work, Legislation, Body Language, Dealing with Confrontational Situations, Personal Safety at Work, Risk Assessment, Break Away (Theory), Work Place Design, Talk Down. Certification Level 2 Award in Conflict Resolution & Personal Safety CIEH Level 2 Award in Conflict Resolution & Personal Safety Cost CIEH ?50.00 per person (Open Course) Ex Vat CROWN ?40pp (Ex Vat) CIEH ?550.00 (Group Course 1-12) Ex Vat Crown ?350 (Group 1-12) (Ex Vat)

CIEH Level 2 Conflict Resolution & Personal Safety Course Aim The aim of this course is to provide students with training in conflict management in order to help reduce potential workplace violence. Objectives By the end of this course, students will be able to: Explain the role of Conflict Management in the Workplace Define the Law regarding Conflict Management Examine and Discuss the various...

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