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Course details This one-day course is designed to help delegates obtain an appreciation for the evolution of quality and hence the evolution of the role of the quality managers. The course provides an overview of the approaches that businesses may take in addressing their internal and external impacts with regards to social, economical and environmental issues; and how the management of these impacts could affect the customers' and top management's needs and expectations from the quality department/manager for their involvement and/or contributions towards a sustainable business. Course content the evolution of quality (the concept, national and international standards, products and services and their social, environmental and economical impacts) evolution of the role of quality managers quality today, quality in future, and the impact on quality management diversity and the changing roles and responsibilities of quality managers quality managers' interactions with top management, internal departments/employees, customers, suppliers organisation's products and services, their impacts, and sustainability ongoing challenges for quality managers technical challenges versus operational challenges compliance, assessments, reviews and evaluations quality assurance versus assurance of the organisation conformity and sustainability innovation and quality strategy for developing the quality manager's role to proactively address the changing needs and expectations of their customers and their organisation's vision, mission and values Course style tutor presentations discussions and delegates' participation throughout group exercises/workshops using accelerated learning techniques

Course details This one-day course is designed to help delegates obtain an appreciation for the evolution of quality and hence the evolution of the role of the quality managers. The course provides an overview of the approaches that businesses may take in addressing their internal and external impacts with regards to social, economical and environmental issues; and how the management of these...

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