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Practice in one-to-one and group negotiations will help to enhance communication and negotiation skills, upon which business success or failure can depend. COURSE PROFILE Theories of behavioural and interpersonal relationships Types and uses of communication The need to communicate Barriers to communication. Lack of understanding - Limited skills Report writing and effective presentation skills Managing difficult people Identifying methods and techniques of applying assertiveness effectively Neuro-Linguistic Programming (NLP) Using the key skills, tactics and behaviour of negotiation Characteristics of a successful negotiator Preparing and developing the optimum strategy and productive negotiating parameters Creating ?win-win? opportunities Anticipating how to deal with rejection and impasse Identifying a personal negotiating style and how to employ it to the best effect The essential skills of negotiation Creating lasting commitment to agreement SKILLS ATTAINED Effective communication skills Dynamic and engaging interpersonal skills Managing difficult situations and people Creating win-win results through successful negotiations Engaging in NLP communication Effective presentation skills Developing the art of report writing

Practice in one-to-one and group negotiations will help to enhance communication and negotiation skills, upon which business success or failure can depend. COURSE PROFILE Theories of behavioural and interpersonal relationships Types and uses of communication The need to communicate Barriers to communication. Lack of understanding - Limited skills Report writing and effective presentation skills...

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