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Course Description

This course can be integrated into your existing induction programme. Delegates on this course will learn to handle calls effectively through the use of role-play exercises and structured exercises. The following areas are covered during the course session: Telephone service fundamentals Good telephone service Attitude and interpersonal skills Greeting customers Effective call handling Identifying customer needs Handling difficult calls Complaint management Dealing with complaints

This course can be integrated into your existing induction programme. Delegates on this course will learn to handle calls effectively through the use of role-play exercises and structured exercises. The following areas are covered during the course session: Telephone service fundamentals Good telephone service Attitude and interpersonal skills Greeting customers Effective call handling...

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