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Successful managers need to inspire enthusiasm and commitment, thus enhancing performance and productivity. Their capability depends on the astute use of interpersonal, motivation and communication skills. COURSE PROFILE Defining the manager?s role Managing people effectively. Understanding different behavioural patterns - Managing diversity and equality - Delegation and supervision - Leadership activities and communication skills Managerial skills and techniques. Ascertaining manpower requirements - Building loyalty and rewarding achievements - Appraising and developing an effective employee reward system Managing for improved performance. Strategic planning - Decision-making - Effective control Optimising quality. Value analysis - Function process mapping - Using time effectively Managing change Effective communication skills using NLP Negotiation tactics and techniques Budgeting and cost control. Controlling office costs - Budgeting and analysis Creativity and competitive thinking SKILLS ATTAINED Developing an appraisal and reward system Creating and assessing budgets Building and managing effective communication across the organisation Collective decision-making Business process mapping Organising work-flow and delegation Managing the change process Formulating a strategic plan Aligning talent management to your business strategy Time management Performing a valuation analysis

Successful managers need to inspire enthusiasm and commitment, thus enhancing performance and productivity. Their capability depends on the astute use of interpersonal, motivation and communication skills. COURSE PROFILE Defining the manager?s role Managing people effectively. Understanding different behavioural patterns - Managing diversity and equality - Delegation and supervision - Leadership...

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