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An effective supervisor focuses on stimulating tasks which advance performance and is adept at planning, innovating and facilitating teamwork. COURSE PROFILE Identifying the role of a supervisor or manager Appreciating the organisation?s goals, purpose and key tasks The team-work approach. Teambuilding and co-operation - Motivation and direction - Coaching and counseling. Performance appraisal Setting targets and priorities in co-operation with other departments The advanced skills necessary for recruitment and selection Effective communication skills and assertiveness Dealing with difficult people and situations Introduction to leadership thinking and styles Creativity and quality. Competitive thinking - Quality standards Organising the work flow. Delegation and directing Problem-solving and decision-making SKILLS ATTAINED Building dynamic teams Conducting staff appraisals Coaching and counselling skills Applying assertiveness effectively Identifying leadership styles Decision-making and problem-solving skills Applying motivational tools and techniques Communication skills Designing quality assurance standards Introducing effective recruitment strategies Effective time management Creativity

An effective supervisor focuses on stimulating tasks which advance performance and is adept at planning, innovating and facilitating teamwork. COURSE PROFILE Identifying the role of a supervisor or manager Appreciating the organisation?s goals, purpose and key tasks The team-work approach. Teambuilding and co-operation - Motivation and direction - Coaching and counseling. Performance appraisal...

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