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The only constant in the business world is change. Whether anticipated or enforced, it is the board's responsibility to define and communicate the goals of change, to direct the change process and to ensure that the goals are achieved. COURSE PROFILE Identifying the external pressures for change Understanding the process of internal change Recognising the stages of change Appreciating the significance of corporate culture when implementing change Improving business performance by introducing Total Quality Management (TQM) Identifying ways of initiating and directing change resulting from company growth or contraction Globalisation. Understanding the impact of globalisation on the organisation - Assessing the effects of local and global competition - Introducing ?Glocalisation? Managing and leading change Anticipating where change may be resisted, and assessing ways of overcoming barriers Sustaining competitive advantage Management of innovation. Creative and competitive thinking SKILLS ATTAINED Employing creative thinking Leading and managing the change process Developing leadership skills Understanding the impact of organisational design Sustaining competitive advantage Implementing Total Quality Management Recognising the stages of change Managing innovation

The only constant in the business world is change. Whether anticipated or enforced, it is the board's responsibility to define and communicate the goals of change, to direct the change process and to ensure that the goals are achieved. COURSE PROFILE Identifying the external pressures for change Understanding the process of internal change Recognising the stages of change Appreciating the...

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