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Introduction Have you ever received a business letter that really worked? That letter was written by someone who had the skills to write a good business letter. This course will provide delegates with those skills. Aims This one day course aims to show how business letters are constructed, will show the outline rules of business letter writing, and look at considerations when writing business letters. Objectives By the end of the course delegates will be able to construct and write business letters. The Course Covers Letters Formal vs Informal Skills Reading Writing Punctuation Grammar How to construct an effective letter Considerations Who is the letter to? Why are we sending this letter? What style should this letter take? What should be the outcome? What presentation should it have? Getting Started - prepare - plan - draft - edit - proof Layout - salutation - opening - ending - confidential Scenarios and exercises Sales Enquiries Confirmation Information Complaints Who Should Attend Anyone who has to write business letters. Course Duration One day (two day if help needed with punctuation and grammar)

Introduction Have you ever received a business letter that really worked? That letter was written by someone who had the skills to write a good business letter. This course will provide delegates with those skills. Aims This one day course aims to show how business letters are constructed, will show the outline rules of business letter writing, and look at considerations when writing business...

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