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Course Description

Understandinig ISO 9000 For many customers in the public and private sectors worldwide, having a 9001 certified quality management system is the passport to becoming a supplier to them. Whilst this is a compelling enough reason, an ISO 9001 based system also provides opportunities to improve efficiency and costs through the better business practices it introduces. Using accelerated learning techniques our highly experienced tutors will show you how you can effectively implement an ISO 9001 system, obtain certification and develop your business including saving costs. The course provides an ideal introduction to the standard and its benefits. Benefit to Your Business The course is designed in modules, each of which can bring business benefits. We start with an understanding of standards based quality management systems and how these can apply to your organisation and develop this into a comprehensive understanding of ISO 9001 and other standards in the ISO 9000 series. We show you how you can use your quality management system to measure customer satisfaction, reinforce customer loyalty and obtain new business. Course Structure The course and the accompanying reference manual provides comprehensive information and the opportunity for discussion on: How to define quality and the language used by auditors and quality practitioners The principles underpinning ISO 9001 How to interpret the ISO 9001 requirements in the context of your organisation How to document your system in the most effective manner How to keep the system current and relevant using internal auditing and management review How to develop the system for the benefit of the business using the complementary standard ISO 9004 How to choose the certification body which is right for you The certification process and how to get a first time pass Further Information One-day non-residential course including refreshments, lunch and course notes - ?245 + VAT

Understandinig ISO 9000 For many customers in the public and private sectors worldwide, having a 9001 certified quality management system is the passport to becoming a supplier to them. Whilst this is a compelling enough reason, an ISO 9001 based system also provides opportunities to improve efficiency and costs through the better business practices it introduces. Using accelerated learning...

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