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The aim To understand emotional intelligence and to explore how emotions operate within the work place. About the programme The link between emotional intelligence and job performance is undeniable. The challenge is teaching people how to take action and learn this fluid skill. Emotional intelligence skills are best learned by seeing them in action in real life, not by a lecture. This programme'sapproach to emotional intelligence is contagious: it uses Hollywood movies, television and historical events to excite, entertain and engage your group as they learn. The key elements of the emotional intelligence concept are - Self-awareness: Understanding your own emotions, tendencies and behaviour Self-management: Learning to take decisive, new action due to increased self-awareness Social awareness: Staying in touch with the experience of others to get along better with them Relationship management: Building better relationships with your customers and your colleagues. The most critical skill, it combines the first three to get results. The key outcomes -Help your entire organisation increase productivity, employee morale and achieve better results -Understand the significance of emotions as an element of intelligence -Improve your emotional reactions -Learn to understand the emotions of the people around you Programme includes: DVD (14 mins) Leaders-guide with handouts, Quick book, PowerPoint? presentation, 10 BRAINS! Reminder bookmarks, 10 lapel pins, 10 BRAINS! Stress balls Information: A Talent Smart Production.

The aim To understand emotional intelligence and to explore how emotions operate within the work place. About the programme The link between emotional intelligence and job performance is undeniable. The challenge is teaching people how to take action and learn this fluid skill. Emotional intelligence skills are best learned by seeing them in action in real life, not by a lecture. This...

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