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Assertiveness Skills This interactive workshop. will provide an overview of the concepts of assertive, passive and aggressive behaviour and examines the effects of different types of response. The course also explores how to confidently make and refuse requests Course Objectives By the end of the course you will be able to: identify personal blocks to assertiveness use a range of assertive techniques recognise aggressive, assertive and submissive behaviour influence outcomes to be positive for you and others Content Identify behaviour styles in yourself and others Assertion rights - yours and others Key principles of assertive behaviour Giving and receiving feedback Saying no assertively Improving self-esteem Appreciate the links between effective communication and self-esteem Included: Lunch/refreshments and course materials

Assertiveness Skills This interactive workshop. will provide an overview of the concepts of assertive, passive and aggressive behaviour and examines the effects of different types of response. The course also explores how to confidently make and refuse requests Course Objectives By the end of the course you will be able to: identify personal blocks to assertiveness use a range of assertive...

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