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Course Description

Lack of confidence and low self-image often contribute to passive behaviour in working relationships. Assertive behaviour significantly enhances working relationships and improves people?s personal effectiveness.This course helps people understand why colleagues behave the way they do and learn assertive techniques that will enhance working relationships.This course combines theory based learning with supportive practical exercises. The following topics / areas will be covered;?Identifying when and why we do no assert ourselves?What is assertive behaviour?oWhy is it important??How assertive are you??Going for a positive win-win, problem solving approach?Avoiding aggression and passivity?Types of assertionoAppropriate behaviours?Application to your situationsoSkills practice??Weapons? people use and defences to deal with them assertively?Countering the ?weapons?oSkills practice?Positive self-talk for confidenceoRights & responsibilities?Strategies for confidence boosting self esteemEach delegate will receive detailed developmental feedback on their performance from both colleagues and facilitator and will be asked to complete a personal action plan to identify key changes to implement and skills to practice.

Lack of confidence and low self-image often contribute to passive behaviour in working relationships. Assertive behaviour significantly enhances working relationships and improves people?s personal effectiveness.This course helps people understand why colleagues behave the way they do and learn assertive techniques that will enhance working relationships.This course combines theory based learning...

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