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Assertiveness and Managing Conflict

Total Success Training

Other Qualifications , Business

Course Description

Assertiveness and Managing Conflict Assertiveness Skills Assertion means standing up for what you want. Stating your needs clearly. It means expressing opposition. It means confrontation and it takes courage. Some find it harder than others because of their natural easy-going style and therefore more practice is required. However, the aim should not be just to gain a win. The aim should be to solve the problem and get the best result. Assertion should not be synonymous with aggression because aggressive people adopt a ?I win - you lose' mentality to achieve their objectives. Assertiveness does not come naturally to all because we have all learned passive behaviours to stave off confrontational situations. However these behaviours can be unlearned and assertive behaviour used to produce results that benefit both parties. Assertiveness training courses and workshops can help delegates increase work effectiveness and productivity, achieve greater control of their daily activities and overcome work stressors. Benefits from attending our course: Greater understanding of effective communication Preventing and pre-empting situations that cause conflict Increased confidence handling difficult behaviour in others Analysis of their conflict resolution profile Using mediation techniques to resolve conflict situations Increased productivity through more effective communication Increased confidence handling difficult behaviour in others Reduced interruptions at work Found more time for creative and development opportunities Managed time more effectively and enjoyed greater self-esteem Improved decision making and reduction in procrastination Able to manage colleagues and friends effectively Enjoyed a more balanced lifestyle Increased work effectiveness and productivity Felt more in control of their daily activities Reduced stress levels The Training Our training is carried out in a risk free environment which encourages delegates to practice the skills needed for positive assertion. We may use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process. Learn to recognise assertive behaviour and its positive results in the workplace Developing assertive body language Developing an assertive vocal image Understanding and asserting your rights Challenging and changing negative and destructive internal dialogue Reacting to and managing aggressive and passive behaviours in others Taking the first steps to becoming assertive How to say no with confidence and without feeling guilty Standing up for yourself and stating your point of view confidently Understanding the link between stress and assertiveness Handling conflict and aggressive behaviour Negotiating assertively with colleagues ASSERTIVENESS AND CONFLICT COURSE AGENDA Morning - 9.30-1.00 Introduction/course aims and objectives Recognising assertive, aggressive and passive behaviors Developing assertive body language Questionnaire-Assertiveness style analysis Recognising classic profiles of difficult people Handling aggressive behaviours in others Afternoon - 2.00-5.30 Understanding the causes of conflict Preparing for conflict situations Handling conflict assertively Mediation skills and conflict resolution Role-play and critique Action plans Course paperwork Our training is carried out in a risk free environment which encourages delegates to practice the skills needed for successful appraisals. We use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process. Why choose Total Success for your training? our lead trainers have over 18 years experience in training a maximum of 8 delegates means more time spent on individual needs we guarantee to run the course and will never cancel at the last moment free subscription to our monthly training newsletter Each delegate receives a comprehensive training workbook that doubles as an open course manual. Courses ru

Assertiveness and Managing Conflict Assertiveness Skills Assertion means standing up for what you want. Stating your needs clearly. It means expressing opposition. It means confrontation and it takes courage. Some find it harder than others because of their natural easy-going style and therefore more practice is required. However, the aim should not be just to gain a win. The aim should be to...

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