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OVERVIEW Using inappropriate behaviour, either socially or at work, will often exacerbate problems. In contrast, those who have mastered the skills of assertive communication will deal more confidently and successfully with a wide variety of people and situations. This training session will provide these skills. COURSE OBJECTIVES By the end of the session delegates will be able to: Define Assertiveness Identify & explain the characteristics of 4 key behaviours: Passive (Non Assertive) Passive / Aggressive Aggressive Assertive Define their own behaviour Communicate in an assertive manner Understand why we should be assertive Overcome barriers to assertiveness

OVERVIEW Using inappropriate behaviour, either socially or at work, will often exacerbate problems. In contrast, those who have mastered the skills of assertive communication will deal more confidently and successfully with a wide variety of people and situations. This training session will provide these skills. COURSE OBJECTIVES By the end of the session delegates will be able to: Define...

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