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Course objectives: On completion of this programme you will be able to: -Demonstrate effective communication skills -Define assertive behaviour and demonstrate ways to communicate assertively -Determine the difference between assertive, aggressive and passive behaviour -Recognise their own behavioural style -Identify methods of expressing yourself positively to project a confident image -Show an understanding of your own rights and the rights of others to express their views -Recognise assertive behaviour having practised techniques in a range of situations Course content: The communication process -Prepare to communicate -Communication tools -Active listening -Body language -Using your voice Self awareness -Self esteem -Submissive, aggressive and assertive behaviour -Behavioural styles -Self perception -How others see us Assertiveness toolkit -Assertiveness techniques -Giving feedback -Self disclosure and I statements -Saying No -Behaviour categories Controlling emotion -Techniques for staying calm and in control -Barriers to assertiveness, controlling fear, coping with criticism Assessing your knowledge and putting the skills into practice -Practising techniques in a range of situations -Making it happen - action planning Review of Programme Other Recommended Programmes -Effective Communication -Self-Development and Image Projection

Course objectives: On completion of this programme you will be able to: -Demonstrate effective communication skills -Define assertive behaviour and demonstrate ways to communicate assertively -Determine the difference between assertive, aggressive and passive behaviour -Recognise their own behavioural style -Identify methods of expressing yourself positively to project a confident image -Show an...

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