Loader

Course Description

Overview: Speak for yourself! This highly-participative 1 day workshop provides practical guidance for anyone who needs to develop their assertiveness skills across a range of workplace situations. Delegates will gain the tools and techniques to boost their self-esteem and confidence and achieve more satisfying outcomes in their dealings with others. Outline: Introductions and Objectives Personal Behaviour Survey - Self Assessment Identifying Different Behaviour Types - Payoffs and Penalties The 3 Golden Rules The OK Corral and Attitude Cycle Rights and Assertiveness Assertiveness Techniques - Basic, Medium and High Level Making Requests and Saying No Practical Exercises - Applying the Skills and Techniques Personal Action Planning

Overview: Speak for yourself! This highly-participative 1 day workshop provides practical guidance for anyone who needs to develop their assertiveness skills across a range of workplace situations. Delegates will gain the tools and techniques to boost their self-esteem and confidence and achieve more satisfying outcomes in their dealings with others. Outline: Introductions and Objectives ...

Read More

Related Courses