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Assertive Communication One Day Assertive communication is effective communication. It?s how to deal confidently and successfully with the people around you. Assertive people feel in control, they achieve win-win outcomes in any interpersonal transaction. They make their point persuasively whilst supporting the opinion of others. They build co-operation within a team and between teams. On the other hand, aggressive people communicate an impression of superiority and disrespect for the views of others. They may ?win?, but they cause conflict, damage relationships and set themselves up for retaliation. Non-assertive (passive) people communicate inferiority. They allow the wants and preferences of others to be more important than their own. They attract ?win-lose? situations which eat away at their self-esteem. Assertive people communicate self-respect AND respect for others. When we are assertive we communicate what we want or prefer. We state our preference clearly and confidently without making ourselves or others look small, without being threatening or putting others down. This results in open, more genuine relationships. Step-by-step the course explains a toolbox of easy-to-use communication skills that improve the effectiveness of any interpersonal transaction. You?ll get a confidence boost every time you use them to handle a communication challenge skillfully. For anyone who needs to communicate better. Course Objectives At the end of the course participants will: Understand the principles and benefits of assertive communication. Know how to improve their personal effectiveness when communicating in everyday situations. Be able to project a more confident, open and competent image. Know how to reduce conflict in difficult situations. Delegates Will Learn What is assertiveness? Why is it so important? What prevents people from being assertive? How to ask for what you want. The link between influencing skills and assertiveness. When not to be assertive. How to recognise aggressive, assertive and non-assertive behaviour. How to use assertive communication in meetings. 9 Assertiveness techniques. How to say the right thing at the right time. How to say ?no? in a way that people respect. How to handle conflict. How to give and receive feedback/criticism/praise. How to strike the balance between being ?too nice? and coming on ?too strong?. How to manage and control your inner dialogue. How to use body language and voice control. How to deal with aggressive behaviour. Managing the put down. How to keep people working with you, not against you. Course Details Dates : 19 May 2009 21 July 2009 17 September 2009 26 November 2009 Times: 10.00 am - 5.30 pm Fee: ?495 + VAT Course location: London, Kensington

Assertive Communication One Day Assertive communication is effective communication. It?s how to deal confidently and successfully with the people around you. Assertive people feel in control, they achieve win-win outcomes in any interpersonal transaction. They make their point persuasively whilst supporting the opinion of others. They build co-operation within a team and between teams. On the...

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