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Airline & Airport Passenger Service Agent Skills Certificate

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Course Description

Aim: To Enable students to develop essential knowledge, understanding and skills for passenger service agent Roles. Target Audience: Existing and prospective Passenger Service Agents Content: 1. Preparation for ground crew duties 2. Airline service standards 3. Effective delivery of airline customer standards 4. Using teamwork skills in an airline environment Format: Home or work based distance learning with tutor support

Aim: To Enable students to develop essential knowledge, understanding and skills for passenger service agent Roles. Target Audience: Existing and prospective Passenger Service Agents Content: 1. Preparation for ground crew duties 2. Airline service standards 3. Effective delivery of airline customer standards 4. Using teamwork skills in an airline environment Format: Home or work based distance...

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