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Advice & Guidance Support NVQ Level 2

TheLightBulb Ltd.

Course Description

Advice & Guidance Support NVQ Level 2 Accreditation Body: City and Guilds Introduction/Summary More commonly known as IAG (Initial Advice & Guidance), this qualification is designed for candidates working in a wide range of backgrounds where they are required to work directly with clients, disseminating advice and some level of guidance. It is typically aimed at those working in Career Guidance, Youth Work, Housing, IAG partnerships and other information services. However, the range of optional units available mean that it is equally suitable for a wider range of service based industries Qualification For a full level 2 qualification the learner will be required to complete 6 units in total. 3 of these are Mandatory and the other 3 can be chosen from a selection. These optional units ensure that the qualification matches the job role as closely as possible. The assessor will discuss the optional units with each delegate. The subjects covered within the NVQ include the following: Support clients to make use of the Advice and Guidance service (mandatory) Interact with clients using a range of media (mandatory) Develop personal performance through delivering customer service (mandatory) Plus a selection from the following optional subjects: Enable advice and guidance clients to access referral opportunities Provide and maintain information materials for use in the service Support customer service improvements Promote additional services or products to customers Process customer service information others Contribute to the identification of the risk of danger to individuals and Contribute to the effectiveness of teams Receive and pass on messages and information Requirements The Advic e & Guidance qualifications are for people in customer-facing roles who want to boost their skills. Level 2 focuses on providing quality advice, developing good customer service and supporting new improvements in customer service in that respect the following will help decide if the award is suitable.

Advice & Guidance Support NVQ Level 2 Accreditation Body: City and Guilds Introduction/Summary More commonly known as IAG (Initial Advice & Guidance), this qualification is designed for candidates working in a wide range of backgrounds where they are required to work directly with clients, disseminating advice and some level of guidance. It is typically aimed at those working in Career Guidance,...

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