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To be effective as a manager you influence people around you on a daily basis to enable you to achieve your personal and organisational goals. During this intensive one-day seminar you will begin to understand what influences other people, and by doing so improve your own abilities to work with them, and through them, to achieve mutually beneficial success. On this interactive workshop you will learn some practical, invaluable tools and techniques which will allow you to build on your existing skills as an influencer and develop those skills to a higher level in some simple, yet powerful ways, that can be used with subordinates, peers and superiors at work and in all the other areas of your life. Presenter: Margaret Zuppinger Programme details 0900 Coffee and registration 0915 Welcome, introductions and guidelines for working together 0930 Setting the scene: basis for influencing Who has influenced you? Who do you need to influence 10 key skills to help you influence with integrity 1000 Hearing what people actually say How to build a ''listening bridge'' - step by step Make what you hear clear by understanding 1030 Questioning 3 Level Questioning Technique model Acquisition of information without interrogation 1100 Break 111 5 Your Circle of Influence Learn how to influence yourself Use proactive strategies to focus your attention where it will have the most impact Understand the power your beliefs have over you, and others Being proactive rather than reactive 1230 Lunch 1315 Hilltop Theory Understanding other peoples'' systems of values and attitudes Recognising the pattern of commonality 1400 Influencing tactics 6 influencing tactics Get strategic - influencing in action 1500 Break 1515 Conscious Impression Management Managing yourself first - proactive verbal and non-verbal techniques Ensuring congruency in all you say and do 1540 Put yourself in their shoes How are you coming across as an influencer? - the questions you need to ask The WIFT factor - understanding the key to getting people to do what you want 1600 Personal Motivation Developing a positive, sustainable, mental attitude 1620 - 1630 Review, evaluation and close

To be effective as a manager you influence people around you on a daily basis to enable you to achieve your personal and organisational goals. During this intensive one-day seminar you will begin to understand what influences other people, and by doing so improve your own abilities to work with them, and through them, to achieve mutually beneficial success. On this interactive workshop you will...

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