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Course Contents, Concepts and IssuesWritten Communication: An OverviewIntroductionPrinciples of Business Writing4 Stages of WritingUsing Mind Maps and Writing PlanBusiness CorrespondenceCommon Mistakes in Business Letter WritingGrammar and the Different Parts of SpeechSpelling Unusual Words Vowels and ConsonantsThe Silent VowelThe PeculiarsSpeech Organisation ?Nouns ?? Common nouns? Proper nouns?Noun in a position?,Countable, UncountablePronouns ?Types of Pronouns? Relative pronoun ? Personal pronoun? Indefinite pronoun ? Demonstrative pronoun ? Reflexive pronoun ? Interrogative pronounVerbs ?? Transitive ? Intransitive VerbsAdjectivesAdverbsPrepositionsExclamations or InterjectionsConjunctionGerundsThe superlativesUsing Tense appropriately ?? Present Tense? Past Tense? Simple Present Tense? Present Perfect Tense? Pluperfect or Past Perfect Tense? Future tenseFundamentals of Reported SpeechSubjects and Objects ? Relating number of verb to number of subject or objectClauses ? Main clauses? Subsidiary clausesTypes of clauses ?? Defining clauses ? Non-defining clauses? Noun clauses? Adjectival clauses? Adverbial clausesPresentation of Business DocumentsParts of a Business LetterBusiness Letter FormatsStyles in Business CorrespondenceOpen PunctuationMemosFax MessagesStructuring Your Communications4-Point Plan? Introduction, Jumping-Off Point? Details, Including Facts, Figures, Evidence? Conclusion, Incorporating Response, Suggestions, Expectations, Recommendations or Action ? Closure, EndingLanguage and ToneThe Weakest Link in Your Business WritingTen Steps to Good Business WritingE-mailThe Explosive Growth of E-MailSeven Deadly Sins of Working with E-MailThe Good, the Bad and the Ugly of E-MailThe Weakest Link in Your E-MailsHow Can You Make E-Mail Work For You? Customer Care and E-MailCreating Electronic RapportE-Mail @ WorkNetiquetteDrafting Common Business DocumentsInquiries and RepliesRequests for Catalogues and Price ListsGeneral Enquiries and RepliesRequests for Goods on ApprovalVisits by TravellersRequests for ConcessionsQuotations, Estimates and TendersTerminologyRoutine QuotationsQuotations Subject To Conditions of AcceptanceTabulated QuotationsEstimates and SpecificationsTendersQuotations Not Accepted or AmendedFollow-Up LettersOrders and Their FulfillmentPlacing OrdersRoutine OrdersAcknowledging Orders Declining OrdersCounter-Offers from SuppliersPacking and DispatchInvoicing and Settlement of AccountInvoices and AdjustmentsPro Forma InvoicesDebit and Credit NotesStatements of AccountVarying the Terms of PaymentMethods of PaymentLetters Requesting PaymentToneLate PaymentsCollection LettersCredit and Status InquiriesReasons for CreditDisadvantages of CreditRequests for CreditBusiness ReferencesStatus EnquiriesReplies to Status EnquiriesA Typical Business TransactionRequest for QuotationSupplier's QuotationRequest for Permission to Quote Company As A ReferencePermission GrantedOrderSupplier's AcknowledgementAdvice Note Consignment NoteDelivery Note Invoice Debit and Credit NotesStatement of AccountPaymentReceipt Complaints and AdjustmentsHandling ComplaintsComplaints Concerning GoodsComplaints Concerning DeliveryCancelling OrdersPersonal ComplaintsGoodwill MessagesGeneral Goodwill LettersLetters of ApologyLetters in Which Tone Is Particularly ImportantLetters of ThanksLetters of CongratulationLetters of Condolence and SympathyReports and ProposalsIntroduction to Reports and ProposalsThe Plain English Guide to Writing Reports? Defining the Purpose? Investigating the Topic? Organising the Report into Sections? Order of Presentation ? Order of Writing? Numbering Sections and Paragraphs? Planning the Writing- RevisionNotices, Advertisements and Information SheetsNotices AdvertisementsLeaflets and Information SheetsDesign SkillsCircularsCirculars Announcing Changes in Business OrganizationCirculars Announcing Changes in Business PartnershipsLetters Announcing Change of RepresentativesInternal Circulars to StaffCirculars with Reply FormsSales Letters and Voluntary OffersThe Weakest Link in Your Sales LettersSuccessful Sales LettersSpecimen Sales LettersVoluntary OffersPublicly MaterialsPress ReleasesNewslettersWriting SkillsMarketing MattersIdentifying Your AudiencesWhy Is Customer Care So Important? Customer Care through Internet and E-MailMarketing through the Web Business PlanComponents of a Business PlanMeetings DocumentationNotice and AgendaMinutes of MeetingsTypes of MinutesPersonnelLetters of Application Testimonials Favourable ReferencesUnfavourable ReferencesInterview LettersOffers of AppointmentTermination of EmploymentSundry Personnel MattersPresenting Data and Statistics through Graph, Table, Chart and Diagram

Course Contents, Concepts and IssuesWritten Communication: An OverviewIntroductionPrinciples of Business Writing4 Stages of WritingUsing Mind Maps and Writing PlanBusiness CorrespondenceCommon Mistakes in Business Letter WritingGrammar and the Different Parts of SpeechSpelling Unusual Words Vowels and ConsonantsThe Silent VowelThe PeculiarsSpeech Organisation ?Nouns ?? Common nouns? Proper...

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