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To be truly effective as a communicator, you need to understand the subjective experience of those with whom you are communicating. In this highly intensive, one-day seminar you can begin to understand how others view the world, and thus how to dramatically improve your own ability to communicate with them. On this interactive workshop you''ll learn some invaluable tools and techniques which allow you to see the world through others'' eyes and change minds in simple yet incredibly effective ways. Everything that you learn on this course can be applied in any situation involving communication with others. The focus of the day is on communication at work in influencing, negotiating, counselling and other interpersonal communications. Presenter: Keith Tanner Programme details 0900 Coffee and Registration 0915 Welcome, domestics, introductions and ground rules 09:30 Setting the scene: foundations of effective communication ?Why communication at work so often fails - and what to do about it ?How you can make it work for you ?Barriers (and solutions) to effective communication within the public sector 10:00 Rapport ?Instant rapport building ?Rapport building activity: Match and mismatch ?Using rapport building techniques to calm angry people 1030 Sensory awareness ?Developing sensory awareness 1100 Break 1115 Understanding subjective experience ?Thinking about thinking ?Speaking others'' language ?Preferred thinking modes ?Self-assessment ?Cultural diversity and thinking modes 1230 Lunch 1315 Communication for motivation and influence ?Language: Positive vs negative language; Effects of language on physical and psychological wellbeing ?Embedded commands and influence ?Matching others'' language ?Motivational drivers: Glasser''s drivers, Meta-programmes 1430 Listening ?Barriers to good listening ?Listening skills activities: Storytime, A spy in the camp 1500 Break 1515 Non-verbal communication ?Anchors: What they are, How to establish and use them ?Gesture ?Haptics (touch) ?Proxemics (physical closeness) ?Oculesics (eye contact) 1545 Power and communication ?Sources of power: Internal and external/ real and attributed ?Increasing personal power 1600 Handling difficult people ?How to deal with criticism from others ?Perceptual positions ?Giving difficult feedback ?Behaviours - aggressive, assertive and submissive 1620-1630 Review, evaluation and close Key Benefits ?Increase your personal power ?Develop rapport building techniques to calm angry people ?Learn to communicate so you appeal to people''s motivational drivers Discover how to use ''embedded commands'' to influence others ?How to establish and use ''anchors'' ?Understand and use the power of non-verbal communication ?Deal effectively with people''s difficult behaviour Delivery methods We use a variety of accelerated learning techniques to help our delegates to learn more readily, recall their learning more effectively, and apply it in their real day-to-day working situations. Keith Tanner is a Director of his own consultancy that specialises in management and behavioural skills training and development. Keith''s client portfolio includes large corporate clients, public sector agencies, and national charitable trusts as well as many small businesses and developing social enterprises. An award-winning author, Keith brings elements of linguistics, NLP, psychology and therapeutic techniques into his training to create a motivational approach to behaviour and communication skills training.

To be truly effective as a communicator, you need to understand the subjective experience of those with whom you are communicating. In this highly intensive, one-day seminar you can begin to understand how others view the world, and thus how to dramatically improve your own ability to communicate with them. On this interactive workshop you''ll learn some invaluable tools and techniques which...

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