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Introduction This is course two in the communication skills series, ?How to be Assertive at Work?. This presentation will help you to understand what assertiveness actually means and teach invaluable skills to help you to be more assertive both in the workplace and at home. We will look at the 3 most common behaviour types in relation to assertiveness, why people find it so difficult to assert themselves, the benefits of an assertive approach at work and finally the golden rules that you can follow to practice assertiveness for yourself. Course Content What ?Assertion? actually means Understanding behaviour types Why people find it difficult to Assert themselves The benefits of an ?Assertive? approach at Work How to do it! Assessment Assessment is carried out on line and consists of multiple choice questions Certificates Your certificate is available for download from your account as soon as you have successfully completed the assessment.

Introduction This is course two in the communication skills series, ?How to be Assertive at Work?. This presentation will help you to understand what assertiveness actually means and teach invaluable skills to help you to be more assertive both in the workplace and at home. We will look at the 3 most common behaviour types in relation to assertiveness, why people find it so difficult to assert...

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