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Introduction This is course three in the Communications skills series. This presentation is all about ?Handling Conflict in the Workplace?. For many people conflict is a difficult issue to grasp as it can be very intimidating and challenging to deal with. This course will help you to understand why conflict can arise in the first place, what happens to us when we feel under threat during a conflict situation, the types of conflict that we might be faced with, how to recognise the different personality types that we may come across during power based conflict and how to deal with conflict more effectively Course Content Why conflict happens Personality & conflict How to deal with conflict effectively At the end of the course there is an assessment consisting of multiple choice questions. Certificates Your certificate is available for download from your account as soon as you have successfully completed the assessment.

Introduction This is course three in the Communications skills series. This presentation is all about ?Handling Conflict in the Workplace?. For many people conflict is a difficult issue to grasp as it can be very intimidating and challenging to deal with. This course will help you to understand why conflict can arise in the first place, what happens to us when we feel under threat during a...

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