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Conflict management training is essential for people who communicate predominantly via the telephone. This training will develop the skills of your staff; the techniques that they will learn will enhance customer care while maintaining the professional branding of your organisation. Our conflict management training on the telephone recognises the important differences between face-to-face interactions and this limited sensory environment that communicating on the telephone presents.

Conflict management training is essential for people who communicate predominantly via the telephone. This training will develop the skills of your staff; the techniques that they will learn will enhance customer care while maintaining the professional branding of your organisation. Our conflict management training on the telephone recognises the important differences between face-to-face...

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