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In-house Research and Training Ltd

24 Borough Fields

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Overview

We were entertained and interested throughout the whole day – it's made such a difference.We were entertained and interested throughout the whole day. It was certainly not boring. In fact the staff haven't stopped talking about the course, and it's great to hear them using what they learnt when they talk to our clients. It's made such a difference.We are always trying to find positive outcomes for our clientsThe course instilled in us the need to take our time before saying anything to a customer, time to enable us to think about what we are going to say. The session on empathy has also had a big impact, we certainly didn't empathise enough before the course, but we do now. And the Can-Can technique is now second nature for us, we are always trying to find positive outcomes for our clients.
We were entertained and interested throughout the whole day – it's made such a difference.We were entertained and interested throughout the whole day. It was certainly not boring. In fact the staff haven't stopped talking about the course, and it's great to hear them using what they learnt when they talk to our clients. It's made such a difference.We are always trying to find positive...
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Location

Primary Address

24 Borough Fields

In-house Research and Training Ltd